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Legal
Refund Policy
A clear guide to cancellations, eligible refund requests, and what happens after a refund is approved.
Effective date: May 3, 2026
At a glance
Cancel anytime
Stop future renewals from your account settings.
No prorating
Unused time in a paid period is not normally refundable.
Need help?
Contact billing@ranken.io about a charge.
1. The short version
Subscriptions
Ranken subscriptions are billed in advance. You can cancel at any time, but cancellation stops future renewals and does not normally create a refund for the current billing period.
When refunds may apply
We may issue a refund for a billing error, a duplicate charge, when a refund is required by applicable law, or in other exceptional circumstances at our discretion.
2. Cancelling your subscription
Cancel before your next renewal
You can cancel your subscription from your account settings. Your plan will remain available until the end of the current billing period, and you will not be charged for the next period.
Free trials
If you are using a free trial, cancel before the trial ends to avoid being charged for the next billing period. If a trial converts to a paid plan, the normal refund rules in this policy apply.
3. Situations that are not normally refundable
Partial billing periods
We do not provide prorated refunds for unused time after you cancel, or for features you did not use during a paid billing period.
Account suspension or termination
If access is suspended or terminated because you violated our Terms of Use, prepaid fees are not refundable.
4. How to request a refund
Contact us
Email billing@ranken.io from the email address associated with your account. Include your account email, the date and amount of the charge, and a brief explanation of your request.
Please do not send payment details
Never include your full card number, security code, password, or other sensitive payment information in your request.
Review
We will review your request and let you know whether it qualifies under this policy. Submitting a request does not guarantee that a refund will be approved.
5. Approved refunds
How refunds are sent
Approved refunds are sent to the original payment method whenever possible. Your bank or payment provider may need additional time to make the funds available.
Access after a refund
If a refund is approved, we may change or end access to the paid features covered by that refund.
6. Changes to this policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. The policy in effect when the charge was made will generally apply to that charge, unless applicable law requires otherwise.
7. Contact
If you have questions about a charge, cancellation, or refund request, contact us at billing@ranken.io.